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Use web chat to embed a chat widget in your website or web application.
Web chat uses a dedicated workflow. Unlike other channel types, you manage web chat channels by using a specialized command. Standard operations such as create, list-channels, get, export, and delete do not apply. For complete integration steps, see Agent Integration Guide.

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Quick start: Generate web chat embed code

To integrate web chat with your agent, use the dedicated webchat embed command:
BASH
orchestrate channels webchat embed \
  --agent-name my_agent \
  --env live
This command generates HTML and JavaScript code that you can add to your website to embed the chat widget.

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What you receive

The embed code includes:
  • A pre-configured chat widget
  • Automatic connection to your agent
  • Responsive design for desktop and mobile
  • Options to customize appearance and behavior

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Next steps for web chat

For detailed instructions on:
  • Customizing the web chat appearance
  • Configuring advanced settings
  • Troubleshooting common issues
See the comprehensive Agent Integration Guide.