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Enable SMS messaging for your agent using Twilio.
Prerequisites
- A Twilio account
- A Twilio Account SID
- A Twilio Authentication Token
- A Twilio phone number
Create a Twilio SMS channel
Using CLI:
orchestrate channels create \
--agent-name my_agent \
--env live \
--type twilio_sms \
--name "SMS Support" \
--field account_sid=ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx \
--field twilio_authentication_token=your_auth_token_here \
--field phone_number=+1234567890
name: "SMS Support"
description: "Customer support via SMS"
channel: "twilio_sms"
spec_version: "v1"
kind: "channel"
account_sid: "ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx"
twilio_authentication_token: "your_auth_token_here"
phone_number: "+1234567890"
from ibm_watsonx_orchestrate.agent_builder.channels import TwilioSMSChannel
sms = TwilioSMSChannel(
name="SMS Support",
description="Customer support via SMS",
account_sid="ACxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx",
twilio_authentication_token="your_auth_token_here",
phone_number="+1234567890"
)
Configuration requirements
| Field | Required | Format | Description |
|---|
account_sid | Yes | String | Your Twilio Account SID |
twilio_authentication_token | Yes | String | Your Twilio Authentication Token |
phone_number | No | String | Twilio phone number for SMS |
