feedback

instance.on('feedback', (event, instance) => {
    console.log('Feedback received:', {
        isPositive: event.isPositive,
        interactionType: event.interactionType,
        text: event.text,
        categories: event.categories
    });
    
    // Handle button click
    if (event.interactionType === 'button') {
        console.log(`User gave ${event.isPositive ? 'positive' : 'negative'} feedback`);
        
        // Show thank you message
        showNotification('Thank you for your feedback!');
    }
    
    // Handle detailed feedback submission
    if (event.interactionType === 'details') {
        console.log('Detailed feedback:', {
            text: event.text,
            categories: event.categories
        });
        
        // Send to analytics or backend
        submitFeedback({
            messageId: event.message.id,
            isPositive: event.isPositive,
            text: event.text,
            categories: event.categories,
            timestamp: Date.now()
        });
    }
});