Skip to main content
Triggered when the user interacts with feedback controls on a message. This includes both the feedback buttons (thumbs up and down) and the details popup where the user can submit additional information.

​
Event properties

​
type
string
required
Always 'feedback'.
​
messageItem
object
required
The message content item for which feedback was provided.
​
message
object
required
The complete message for which feedback was provided.
​
isPositive
boolean
required
Whether the feedback is positive (true) or negative (false).
​
interactionType
string
required
The type of interaction ('button' or 'details').
​
text
string
The text entered by the user (when submitting feedback details).
​
categories
array
Array of category strings selected by the user (when submitting feedback details).

​
Interaction types

  • button
    User clicked thumbs up or down button.
  • details
    User submitted detailed feedback.

​
Example

instance.on('feedback', (event, instance) => {
    console.log('Feedback received:', {
        isPositive: event.isPositive,
        interactionType: event.interactionType,
        text: event.text,
        categories: event.categories
    });
    
    // Handle button click
    if (event.interactionType === 'button') {
        console.log(`User gave ${event.isPositive ? 'positive' : 'negative'} feedback`);
        
        // Show thank you message
        showNotification('Thank you for your feedback!');
    }
    
    // Handle detailed feedback submission
    if (event.interactionType === 'details') {
        console.log('Detailed feedback:', {
            text: event.text,
            categories: event.categories
        });
        
        // Send to analytics or backend
        submitFeedback({
            messageId: event.message.id,
            isPositive: event.isPositive,
            text: event.text,
            categories: event.categories,
            timestamp: Date.now()
        });
    }
});

Do you need practical examples?

Learn how to apply the features available for embedded chat into your implementation with guidance and examples.