Customer Care platform connections define how you connect watsonx Orchestrate to external customer engagement systems, such as Genesys Cloud, during runtime.You use these connections in the Agent Assist dashboard to subscribe to live customer conversations. By configuring a Customer Care platform connection, you decide which customer care tenant and credentials watsonx Orchestrate uses when it interacts with active conversations.Use the ADK CLI commands in this topic to configure, list, and remove Customer Care platform connections for your tenant.
Read the client_secret from standard input for secure, non‑echoed entry such as a piped or prompted input. When provided, this option takes precedence over —client-secret.
The authentication or API endpoint for the platform, such as a base URL or token endpoint, when you need to use a value different from the default.
Note:The connection name you specify configures the watsonx Orchestrate Agent Assist dashboard and determines which Customer Care platform instance the dashboard uses during runtime.
Optional filter for the list of configured contact center platform connections based on platform type.
If not defined, the command lists all configured connections.
The name of the contact center connection to remove. You can provide the full connection ID or a prefix. If you provide a prefix, the command removes the matching connection.
