send()

await instance.send(message);
await instance.send(message, options);

// Send a visible message
await instance.send('Hello, how can you help me?');

// Send a silent message (hidden from UI)
await instance.send('User clicked help button', { silent: true });

await instance.send('', { silent: true });

async function handleFeedback(rating, comment) {
    const message = `User feedback: ${rating} stars - ${comment}`;
    await instance.send(message, { silent: true });
}

await instance.send('User viewed pricing page', { silent: true });

{
  message: {
    role: 'user',
    content: 'Your message text',
    additional_properties: {
      display_properties: {
        skip_render: boolean  // true = hidden, false = visible
      }
    }
  },
  context: {                  // Optional: custom context data
    key: 'value'
  }
}

await instance.send({
    message: {
        role: 'user',
        content: 'User clicked help button',
        additional_properties: {
            display_properties: {
                skip_render: true  // Hide from UI
            }
        }
    }
});

await instance.send({
    message: {
        role: 'user',
        content: 'I need help with my order'
    },
    context: {
        user_location: 'checkout_page',
        cart_value: 150.00
    }
});

// The { silent: true } option overrides skip_render in the message
await instance.send({
    message: {
        role: 'user',
        content: 'Message',
        additional_properties: {
            display_properties: { skip_render: false }  // Will be overridden!
        }
    }
}, { silent: true });  // Final result: message is hidden