receive

Triggered after the chat receives a response from the agent and the response renders in the UI. Use this event for post-processing, analytics, or triggering follow-up actions.

Event properties

string

required

Always 'receive'.

object

required

The agent’s response that was rendered.

Example

instance.on('receive', (event, instance) => {
    console.log('Message received:', event.message);
    
    // Hide typing indicator
    hideTypingIndicator();
    
    // Auto-scroll to latest message
    instance.doAutoScroll();
    
    // Log to analytics
    analytics.track('message_received', {
        messageId: event.message.id,
        timestamp: Date.now()
    });
});

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Event properties

Example

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​Event properties

​Example

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Event properties

Example