> ## Documentation Index
> Fetch the complete documentation index at: https://developer.watson-orchestrate.ibm.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

### Cannot Connect to Voice Runtime

1. Verify the WebSocket URL is correct
2. Check that the voice runtime is running and accessible
3. Ensure the access token is valid
4. Check browser console for connection errors
5. Verify network connectivity and firewall rules

### Recording Not Working

1. Confirm the agent has voice webhooks configured
2. Confirm that the CONNECTION\_MANAGER\_URL is configured
3. Check that the `/record` WebSocket endpoint is accessible
4. Review application logs for recording errors

### CDR Reports Not Appearing

1. Verify the CDR webhook URL is configured in voice runtime
2. Check that the `/cdr-webhook` endpoint is accessible
3. Ensure the voice runtime is sending CDR webhooks
4. Review application logs for webhook errors
5. Try the refresh button to manually reload reports

### Audio Playback Issues

1. Ensure your browser supports the Web Audio API
2. Check that the recording files exist in the `./tmp/` directory
3. Verify the audio format is correct (16kHz, 16-bit PCM)
4. Try converting to WAV format using FFmpeg

### DTMF Not Working

1. Verify the voice runtime supports DTMF messages
2. Check that the WebSocket connection is active
3. Ensure the voice agent is configured to handle DTMF input
4. Review browser console for DTMF send errors